store 212-879-8669
insurance 855-879-8669|prescription fax 855-291-5930

Frequently Asked Questions (FAQ): Insurance Products / Orders

For questions about eligibility see: What Am I Eligible For?

If your pump isn't working as it should see: My Pump Is Acting Strangely

Q: Do I need a prescription?

A: For most insurers we do not need a prescription, but for EmblemHealth and Cigna, a prescription is mandatory. You may send prescriptions for EmblemHealth and Cigna orders to our secure fax at 855-291-5930.

Q: When will my order arrive?

A: Orders are processed according to baby's date of birth. Yummy Mummy makes every effort to process all orders as quickly as possible. We ensure that the pump will be shipped no later than one month prior to DOB.

Q: My order says "processing." When will it be shipped?

A: The term "processing" indicates that the insurance member’s benefit has been verified with the insurer, and that the order is ready to be completed and shipped. You can expect that from the time we indicate processing, your order will be shipped within five (5) business days. At the time of shipping, you can look for and expect a dated email with the tracking information.

Q: My order says "pending." When will it be shipped?

A: The term "pending" means that the order has been placed but is not yet ready to be shipped. You may see "pending" if your baby's due date is more than a month away, or we've not yet completed your insurance benefit verification, or if you have just placed an order online and Yummy Mummy is closed.

Q: My order says completed. When will it be shipped?

A:"Completed" means that your order has been shipped and you can expect to receive it within 3-5 business days. Also, you can look for and expect a dated email with the tracking information.

Q: Why is my order on hold?

A: There are a number of reasons why an order may be on hold including but not limited to the need for a prescription, incomplete insurer information and inventory availability. If your order is on hold, a Yummy Mummy representative will usually contact you regarding your order. If you have not heard from us and wish to confirm the status of your order, please contact us. Yummy Mummy responds as quickly as possible during the hours the call center is open: M-F 10AM-6PM Eastern time.

Q: How can I return my pump?

A: As stated in our return policy, Yummy Mummy does not accept returns on breast pumps or breast pump supplies.  If your pump is malfunctioning, we encourage you to call the manufacturer directly as they usually have an easy fix. We maintain a list of telephone numbers and hours for Ameda, Hygeia and Medela for your convenience. Of course, you are always welcome to contact us to ask questions.

Q: I do not like my pump and want to get another one. Can I do that?

A: As stated in our return policy, Yummy Mummy does not accept returns on breast pumps or breast pump supplies. When you are ready to purchase a pump, please call our call center representatives who are ready to assist you with information on the pumps we offer. In addition to our regular catalog listings, you can find additional information in our breast pump instructions section on all the pumps we offer. This resource may help you make an informed decision.

Q: How can I cancel my order?

A: In the event that you find it necessary to cancel your order, please contact us. Yummy Mummy responds to all inquiries as quickly as possible during call center hours of operation: M-F 10AM-7PM Eastern time.

Q: How can I change my order?

A: In the event you wish to change your order, please contact us. Yummy Mummy responds to all inquiries as quickly as possible during the call center hours of operation: M-F 10AM-7PM Eastern time.

Q: My order says "shipped."  How do I get the tracking number?

A: The best way to get your tracking number is to log into your account and check your shipment information. If you cannot log into your account, or the tracking number is not listed there, please contact us.

Q: How long will it take to receive my order?

A: Yummy Mummy estimates 7-10 business days for receipt of your order once it has shipped. Generally, you receive your pump in less time. For more information please see our shipping policy.